CRYPTOESCROW GUIDES
Disputes & refunds
Understand rejection, review and paused release.
Raise the issue
Save an explanation and evidence descriptions when opening a dispute. A rejection records that the item was not accepted; it does not itself mean funds have been refunded.
Review the record
Authorized staff can review the same terms, messages, history and evidence as customers. Consequential changes need a reason and confirmation, and appear in the audit history.
Record the outcome
No manual action marks an agreement funded, settled or refunded. Such changes require verified provider events; providers are not configured yet.